Delivery Policy
At Marlowe B, we aim to provide a simple and reliable delivery experience. This policy explains our order preparation and delivery process.
1. Free Delivery
Marlowe B provides free delivery on all eligible orders. Customers do not need to pay additional delivery charges for standard delivery.
Delivery availability may depend on the delivery address and product availability.
2. Order Processing Time
Orders are carefully prepared after confirmation.
Processing usually takes 1-3 business days before the order is dispatched.
During busy periods, seasonal collections or promotional periods, processing times may take slightly longer.
3. Delivery Time
After dispatch, standard delivery usually takes:
- 3-5 business days
Delivery times are estimates and may vary depending on the courier service, location and external circumstances.
4. Order Tracking
Where tracking information is available, customers will receive delivery updates after their order has been dispatched.
Tracking details allow customers to follow the progress of their delivery.
5. Delivery Address
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an incorrect address after placing your order, please contact us as soon as possible so we can review the available options.
6. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to courier schedules, weather conditions or other unforeseen circumstances.
If your order has not arrived within the expected delivery period, please contact our support team and we will assist you.
7. Receiving Your Order
Please check your parcel when it arrives and contact us if there are any issues with your delivery.
We recommend keeping your order confirmation until your purchase has been successfully received.
8. Contact Us
If you have any questions about delivery, please contact:
Email: info@marloweb.co.uk
Phone: +44 20 7380 7847