Refund Policy

1. Returns Overview

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Items must be returned unused, in their original condition, with all original packaging and labels included where applicable.

2. Return Requirements

To be eligible for a return, please ensure that:

• The item is unused and in its original condition
• The item is returned with original packaging
• The return request is made within 30 days of delivery
• The item has not been damaged after delivery

3. How To Request A Return

To request a return, please contact our customer support team with your order details and the reason for your return.

We will provide return instructions after reviewing your request.

Return requests are usually reviewed within 2 business days.

4. Refund Processing

Once your returned item has been received and checked, we will confirm the refund status.

Refund approval is normally completed within 3 business days after the returned item has been inspected.

5. Refund Timing

After a refund has been approved, the amount will be returned to the original payment method.

Refunds usually appear within 5-10 business days after approval, depending on your bank or payment provider processing time.

6. Non-Refundable Situations

Items may not be eligible for a refund if they have been used, damaged, modified or returned without meeting the return requirements described above.

7. Delivery Costs

Original delivery charges may not be refundable unless the item received is incorrect or has a confirmed quality issue.

Customers are responsible for return delivery costs unless otherwise agreed.

8. Exchanges

If you would like to exchange an item for a different colour, style or size, please contact us and we will assist you based on product availability.

9. Contact Us

If you have any questions about returns or refunds, please contact:

Email: info@marloweb.co.uk
Phone: +44 20 7380 7847